General FAQ's
What is your turn around time?
From the day you approve, and assuming your order is paid in full, there is a 5 - 7 - business day turnaround on most orders
Can I pay my balance upon receipt of my order?
Orders must be paid in full before they are printed and shipped.
(We require a 50% deposit upon starting any order
How long is it from the time I place an order until I receive a proof?
Depending on whether it is a new job, or changes on a job we already have on file, and also depending upon how busy we are, it can be up to 2 - 4 days until you receive an initial first proof. After the first proof, there is usually no more than 24 hours between receiving your changes and sending you a revision
How can I send you changes on a proof?
We accept changes via email only, they should be clearly typed, stating
The section, and specifically the change. You may also clearly write your changes and scan and email them to us.
If these methods don’t work for you our contact our team for further assistance.
If I ordered 25,000 menus am I able to order half for one of my locations, and half for the other?
No, you cannot, this will then be considered 2 different orders, Each order file is printed by itself
we never gang run orders
Why is there no email address listed on your website ?
We no longer list an email address on our website, to keep our work flow moving for our customers
you can call or text us at 646-721-1569
from 10 am - 10 pm Eastern Standard Time 7 days a week
We will gladly text you more contact information & our email addresses
From the day you approve, and assuming your order is paid in full, there is a 5 - 7 - business day turnaround on most orders
Can I pay my balance upon receipt of my order?
Orders must be paid in full before they are printed and shipped.
(We require a 50% deposit upon starting any order
How long is it from the time I place an order until I receive a proof?
Depending on whether it is a new job, or changes on a job we already have on file, and also depending upon how busy we are, it can be up to 2 - 4 days until you receive an initial first proof. After the first proof, there is usually no more than 24 hours between receiving your changes and sending you a revision
How can I send you changes on a proof?
We accept changes via email only, they should be clearly typed, stating
The section, and specifically the change. You may also clearly write your changes and scan and email them to us.
If these methods don’t work for you our contact our team for further assistance.
If I ordered 25,000 menus am I able to order half for one of my locations, and half for the other?
No, you cannot, this will then be considered 2 different orders, Each order file is printed by itself
we never gang run orders
Why is there no email address listed on your website ?
We no longer list an email address on our website, to keep our work flow moving for our customers
you can call or text us at 646-721-1569
from 10 am - 10 pm Eastern Standard Time 7 days a week
We will gladly text you more contact information & our email addresses
